We bought our first mattress from Matress One back in October 07. This turned out to be a defective mattress, and holes developed on both sides of this Restonic mattress. The same truck driver that delivered our mattress eventually inspected and acknowledged the defect. We were told we'd be given credit at their store. The salesman at the orignal store in West Palm Beach was rude and clueless we took our business to another outlet in Pompano beach. We were upsold by a salesman in Pompano Beach who told us that he couldn't understand why we'd get a Restonic in the first place and for an additional $500 we were sold a Serta Euro top Firm mattress. The sign in the window said same day delivery which of course took one week, the free delivery that was also displayed costs us $59 because it was an exchange. After a week, the driver showed up at 9;00 in the evening after waiting all day and promising earlier delivery with the wrong mattress. It was not a Euro top Sealy but an ordinary Sealy and had spots on it. They left the mattress with us and the salesman the next day explained that Sealy had made an error when they shipped the mattresses they had ordered (you wonder about inventory control when 1. Someone would accept the wrong mattress and 2. Why would they load that on a truck. After another week of calls, etc. They brought the third mattress, this time it said Serta but only had a small tag on the side that indicated ETF-Eurotop Firm. The moment they brought it we noticed that as they were carrying into the house it folded in half, not a good sign for king size firm mattress. Then my wife immediately noticed that there was a indention on her side (mine seemed OK). After many calls again and requesting that they honor their so called 30 day satisfaction guarantee, they only said that they would have to inspect the mattress again before they could do anything. This process went on for about a week, until the day of the inspection when the driver was called up north and we were told after waiting all day that he would not be there until 10:00 pm to inspect it. This was totally unacceptable and at this writing we have not resolved this. I've called Serta directly and hope they would get involved and after leaving 3 messages they indicated that a rep that sold to Mattress One would call me. We'll see. This is the poorest example of customer service I have ever seen. Requests for the owners name have been lies, giving name and number of someone who is not there. This is beyond belief. When I asked one of the salesmen if he knew that the company he worked for was rated F by the Better Business Bureau of Florida, he only told me that it was a rip off because the BBB only wants money and if you don't join, you get chastized.
Nice huh?
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