I purchased my GE refrigerator in Oct. Of less than 3 years ago. GE was supposed to be an extremely reputable company. I let it slide that after a year the doors did not close completely or tightly and reminded my family to push the doors closed after use. The sliding drawer in the bottom freezer did not operate smoothly after a year but, because I did not purchase the extended warranty, replacement parts, quoted at over $400.00!!! With labor, were not covered. We did without.
It was the sudden loud buzzing sound that caused me to call for service. I was afraid there was a big problem. Before calling GE, I turned to the troubleshooting section of my fridge's manual. It said, "frequent buzzing sound: possible cause-icemaker power switch is on, but water supply is not connected. What to do: Set power switch to off. Keeping it on will cause damage to water valve." So I turned it off and called GE.
After pressing several options in their automated system, I was finally able to speak to a human. I explained my buzzing problem and was told I was still under the original 5 yr. Warranty but only if the problem was with the compressor. I asked if there was a technician I could talk to to explain my problem and was told, no, they don't diagnose problems over the phone. (I learned later, there is a trouble shooting system in place and I should have been told that. I wasn't.)
Fearful that the motor would die out if I did not have the problem taken care of, and that I would be without a fridge in mid-August, I scheduled a service appointment for the next day.
N the meantime, the buzzing was so persistent that I turned the entire fridge off, moved all the perishibles out and waited. Of course the fridge and freezer defrosted into a pool of wetness in my kitchen.
When the tech. Arrived the next day he turned the power back on. No buzzing. I was told that very often, a build up of moisture/frost in the freezer can cause that buzzing sound and that a 24 hour defrosting does the trick. I was charged $108.00 for the solution I had already achieved by myself. Why wasn't that info in the trouble shooting section of the manual? Why couldn't someone have told me that over the phone? Because that's how GE unscrupulously makes money.
My next letter is to Raymond Graft, who I was told by Consumer Relations, is the only one who may be able to address my concerns. I doubt it. I've read from another dissatisfied customer that there is not even a phone # listed for Mr. Graft-letters only. Well I let off some steam at least. My strong advice: Dont Buy GE!
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