My wife and I went on the Internet at globaltrailer.net and ordered a LG Ambassador 66 Jet Hot Tub for $4,174.95 on 11 June. We paid by debit card and the vendor was paid immediately from our checking account. We had to call several times to obtain delivery times When the delivery dates came, no hot tub. We finally received our hot tub on 19 July. The delivery truck operator dropped our hot tub off in our driveway and was about to take off when my wife and I returned home from a trip. We told the driver not to go any where until we inspected the package. We noted scratches & cracks on one end of the hot tub and saw some water damage on the frame. This damage was notedon the delivery ticket and the driver told us that we had to contact LG Wholesale on the damage. My wife and I took photos of the damage and e-mailed the photos to [email protected]. To this day LG Wholesale has never replaced the cracked doors on the frame of the ot tub. When the hot tub cover arrived later it was received damaged. We reported the damage and they shipped an additional cover that was also damaged.in December our Rooster Heating element burned out and we talked to a person in warranty called Emil to obtain a replacement. After a long period of followups our replacement heater finally arrived. I installed the heater and two days later it failed. I contacted someone from 02 Sports and was assured by one of their representatives that they would take care of our replacement heater. Since that call I have been trying for several weeks to find out the status of our heater. I get the typical responce from an answering machine that because of a high volume of calls to leave a message and and they will return your call. I've gotten this responce over 30 times and no one calls back. I'm stuck with a $4,000.00 Hot Tub with no way to heat it. I have tryed numerious Hot Tub Vendors to find a replacement heater but no one carries the Rooster brand. This Company has given us the runaround for over a your now. The warranty expired just last week and the company will not return our calls to even place an order. What a Rip-Off!
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