In Feb I ordered a 50cc Sunl scooter for my son's birthday, and had payed for residential shipping. I recieved it in about 3 weeks and had to pick it up @ my place of employment, not @ my door, as promised by atvdiscounter. After hauling it home and opening it, I soon realized that parts were missing, and I was unable to assemble it.
I called the company and no one would answer the first 30 calls except Doug, whom is only in charge of sales, (Not Management) after leaving message after message, and email after email, Finally got someone to call me back. His name was John (parts dept), I told him about my situation, and said "Ok, what I can do for you, is send you some parts." I replied "I paid for a new scooter, not part of one, " he said "My boss says, Thats all I can do. "I was furious! As far as the shipping residentially goes I finally got that money back after about 3 months of endless phone calls and emails with 1 reply from atvdiscounter. Which by that time, I had spent that in phone calls.
So I had to take the scooter to a shop and pay for all the labor on a "New Scooter. "By that time I noticed both tires had slow leaks. After having it assembled, it ran for 1 week and had to be put in the shop again, it was in the shop for 3 months, 3! The mechanic could not find the problem, but thought it to be the carburetor, please keep in mind he is not formiliar with the chinese Bikes. A local Sunl dealer found the problem to be a bad carburetor, (bad machine work) and a bad choke.
The worst part about this whole thing is, it was for my son's Bithrday. So far he has rode the scooter 1 week. It is in the shop, where it remains waiting for another carburetor to be shipped in. I have in fact called the main # for Sunl company, The Sunl corp. Said "You will have to deal with the people you bought it from, we are not responsible."
Don't believe the "Good Deals" because it is fictional. So far I have paid $598 for the scooter, $50 in parts and labor to have it assembled.$30 more to not find the problem. I will be spending $229 for parts & labor on a carburetor, and new choke. Not including the gas I have wasted to take it to and from, and the countless phone calls that I have made, plus the headache of all of it. Plus in the future I must buy 2 new tires. I'd say this total has cost me around $1200.
The only thing that this company has done is send me 2 parts (A shim for the wheel, and on lock for the seat) and part of a scooter. Beware of this company. I have evidence to all of this as well as witnesses.
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