Nobody likes to be cheated, extorted and left helpless. And its exactly what you feel after dealing with Continental Express. They were unprofessional, amateur and rude. Their money extortion started as soon as they appeared at my door. The driver quickly got upset because I resisted paying upfront and refused to sign the contract papers without explanation.
I was charged fuel surcharge for moving to an opposite building. I called their office for explanation of these ridiculous charges. But no matter how much you argue, they work as a team leaving you helpless. Canceling their service after they have arrived is useless as well since you are now subject to cancellation charges.
After loading the truck, he demanded more money for moving to a second floor unit despite being aware of it earlier. I showed him their email quote that clearly mentioned - No extra charge for stairs and/or elevator. He threatened to leave with the furniture in the truck if didn't cough up the extra money.
They dragged my sofa and mattress and threw other item in and out of the truck. On asking for damages, they refused to pay anything and complained about the narrow stairs.in answer, I refused to sign the delivery complete papers as well. He raised his voice and cried out loud that I was wasting his time and would be subject to more charges.
The damages issue is still unsettled and I will pursue it until they pay. But beware before you put your hand into a dogs mouth.
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