Recently I was shopping around for a new pool ladder. I was told by many different companies that the Ultimate Brand F-1000 was the best, and had a very high weight rating. After many phone calls to many pool companies Tri-City had the best price, so I placed my order.
When the order arrived I was told that they were not able to obtain the F-1000, since the model had been discontinued. The seemingly nice sales person Wade stated that the manufacturer had given us the model that superseded the F-1000 at no extra cost, and that we would be very happy with the new model.
Temporarily please we returned home to assemble our new pool ladder. Once we assembled our new Life Guard Brand Resin Pool Ladder we were pleased. A few nights later we were searching for some pool accessories online and stumbled upon our exact pool ladder on Kmart's website.By exact I mean the same model number that is on the box in my garage, and it only had a weight rating of 220lbs instead of the 800 the F-1000 quoted. Low and behold Kmart sells the same pool ladder for $70 cheaper, and when we are dealing with $210 that is a 33% difference.
When I found the price on Kmart's website I promptly called Tri-City pools and the phone was answered by Wade. He told me that he was sorry that I found a better deal somewhere else and that he was sorry I did not do enough research about the pool ladder I was after. When I tried to explain to him that I did research for the F-1000 and he gave me a different model, I was cut off mid sentence.
After a short time longer on the phone being told the same thing over again Wade decided the conversation was over and hung up on me. He promptly called me back and stated again that he was sorry that Kmart was able to sell the ladder below his cost, and that he would take the ladder back.
The following morning Wade called me to say that he had thought about what he said the previous evening and that he would not allow us to return the ladder. He also stated that he was sorry that we found a better deal after we purchased the ladder from him.
I was perfectly fine with returning the ladder and being done with situation. Since Wade had decided to be difficult, I feel that it is my obligation to warn others about the shady practices that go on at Tri-City Pool and Spa.
0 comments