Complaint / review text:
I got a pamphlet from Sirius telling me they were going to auto renew my yearly subscription. The pamphlet said I can call anytime to cancel if I did not wish to renew. So, I called the number on the pamphlet and told the CSR who took my call that I did not wish to renew my subscription. He then transfered me to the "department" that handles cancellations. After going throught the cancellation process, the CSR tells me that she can send me a new reciever and give me a free month of service and that would save me from the cancellation fee. I tried to explain that I did not want to renew the service and couldn't understand why there was a cancellation fee. She said if I cancelled the service before a year there is a $75 cancellation fee. There was apparently a month left on the service. I told her no worries, I would just call back on my renewal date and cancel at that time. I expressed my disappointment with the CRS and asked if I could be transfered to someone to make a complaint. I was informed that they had no one in "that department" at this time to talk to me and she directed me to the website. I told her that I felt as though I was being bamboozled into keeping the service. I asked her if I called back on the renewal date, how could I be sure that my card would not already be charged? She told me she took my credit card number out of the system so I would be charged and noted in the account that I would be calling on the renewal date to cancel again. The CSR was actually very nice and helpful, but the policies of the company are what bother me. I guess they have to make thier money somehow.