I have had the same experience with Intellius. I used it one time to find a cell phone number that keep showing up on my phone. Then I noticed a 19.95 subscription charge from them. I emailed and said cancel. Happend again this month. This is the reply i received.
Dear *,
Please accept my apology for my colleague's unprofessional response. Attached is a refund form.
Regards,
Dingo Dupa
Jr. Customer Service Specialist
On Fri, Jun 27 at 2:22 PM, wrote:
I do not exactly know what this email means or the flip attitude but I would appreciate a professional answer to my question!!!
Hey *!
On Thu, Jun 26 at 7:56 AM, wrote:
I have called you several times and cannot get through and have yet been
billed once again. I want my name and credit card out of your system
asap
or i am alerting my bank because I havent authorized it!
Hello! Thank you for contacting the Intelius customer service team!
You can reach customer service at (425) 974-6100. We are open from
6:30
AM-4:30 PM PST Monday through Friday. We will be happy to assist you
when
you call. %Thanks for using
Intelifinder! Customer Service SpecialistPhone: (425)
974-6100Fax: (425) 974-6194www.intelius.com
THE ATTACHMENT that I received was a smoking pile of crap! An actual picture. This was on a debit card. I cannot get my card at of the system. I am canceling the debit card tomorrow and talking with my bank...
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