The Magic Jack website claimed the deadline for the free trial was to end June 21st so in my stupidity I started entering my information. I stopped short of confirming an order; because the total showed that I was being charged for two months at $112.84. I didn't understand how I was being charged for a 30 day free trial; and was going to exit the website. Before I could exit, the website automatically confirmed an order.
I went to my bank website to make sure I had not been charged. Okay a $1.00 that I know would drop off was liveable. I called. The phone number was an ongoing phone recording. So I went back to their website and spoke to an online representative who claiimed to have cancelled the order.
Two days later I went back to my bank website to find that Magic Jack put in two authorizations for a total amount of $172.79. Again I tried contacting Magic Jack, which can only be done online as per another two customer services representaives or tech reps as they identified themselves.
These two reps claimed that I placed an order an it had been shipped. No refund or help for me there. They both claimed that the only way to speak with anyone within their company is online and thru email. I know this is a new day and age but this is ludicrous! Per the one of the other reviews, their order was cancelled but were still charged! This is another form of identity theft... Order this at your own peril! Below is an excerpt from the last rep I spoke with:
Linda: This is truly very unauthorized and I have requested a phone number for your company and have be repeatly denied
Linda: This is truly very poor business practices
Steph: I understand you, Linda, But we only do tech chat support, I'm very sorry for the inconvenience
Steph: Linda, I suggest to please try to use our product and evaluate our service and if still you are not satisfied you can return it during the 30 day trial and we will refund the amount that was taken from your account
Linda: I have proof that I spoke with Sam I have proof that I did not order this item and I have proof that though this was order against my wishes by your company Sam said that the so called order that I did not place was cancelled
Linda: no i do not want your product i do not do business with companies that do this kind of business - i want my money back
Steph: I'm very sorry for the wrong information, Linda but your order has gone through and it is not been cancelled
Do NOT enter your credit or debit card info or you will be taken to the cleaners... Without any one to actually help you.
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