I'm writing in the hopes of protecting others from a great disservice I faced with the above mentioned Hibernian Moving & Storage, 2676 Newhall St, # 17, Santa Clara, CA, 95050, US DOT License - 1517206, ICC MC License - 584036.
I booked my move with Hibernian Moving and Storage on March 20th for my move the last weekend in June. I received my order for service #259034 and was assured that 3 men and 1 truck would arrive at my door between the hours of 8-10am on Saturday, June 28th. I thought all was secure. To my great fortune an event arose the same morning of my move so I was left to call Hibernian and see if I could move back the time of pickup from 8-10am to 1-3pm. This call was made yesterday June 23rd I was assured this would not be a problem and sent a final confirmation with the new time. About 3 hours later, an agent called me back and informed me that they are no longer servicing the Massachusetts area and they apologize for the inconvenience.
My move is 4 days away and I am without a moving company. No one called to inform me of this change. Had I not called with a request to change the time of pick-up I would have sat all morning waiting for movers and a truck that was never going to show up. This is terrible customer service and professionalism. I do not know how this company manages to stay in business if this is the way they treat their customers.
I asked to speak with a manager who did call me back within the hour but was of no help.
I asked if they were referring their customers to a new company? NO.
I asked if there was a way for me to be grandfathered into this new policy since my move was this week? NO.
I asked if they were going to compensate me for the extra fees I might now incur due to trying to find a moving company on such short notice? NO.
I've called over 10 moving companies last night and today only 1 company has availability this weekend and because of the closeness in time from the request to my move they are quoting me $30 more an hour!
I'd like to know what actions I can take against this company. What can I do to assure this does not happen to others and I'd like to be compensated for any additional costs I will now incur do to their negligence?
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