After HMS plumbers left a valve open that flooded our condo and the one below, they were extremely rude when we tried to call and get it resolved. We recieved a letter telling us that we or the tennant had made the mistake and then when we finally got the owner to call us back, he acused my fiance of being a racist simply because he starting describing which plumbers were there by their ethnicity! He then went on to curse and scream then hang up on my fiance! The owner said "You know what I will do for you? Not a mother f*&$%ing thing" He said that if we could lie about what happened in the condo then he would lie if we tried to complain about him to anyone and call us racist! (all my boyfriend started to say before getting cutt off by him was "The one plumber was a white guy...") The owner completely flipped out. My fiance was not at all being racist but trying to give him an idea of which of the plumbers he was speaking of. I find if very hard to believe there is really a "Lauren" that had a good experience with this company. My thoughts are that she is either employed by HMS or she doesnt mind being taken by a horridly run company. The owner could have just talked to us differently and it would have made all the difference in the world. Be Warned!
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