I had a business phone line and a fax line with at&t, i switched them to vonage to save some money. A business manager who work for my company managed to change the count from business to personal under his name.
On june 4 my phone and fax were off.
I called vonage to know why, they informed me that manager called them and reported that his (my) vonage adopter was lost while he was moving, and they are sending his a new adopter to his home address. I informed them that story is total fraud and i have the adopter in my office and i have 100% prove the numbers about to be diverted to the manager house are business numbers and they belonge to me. His intention is to divert the business customers to his house.
Vonage reply to me that they can't do anything for me, which means they part of the crime. They even refused to investigate the case. I asked them to send me or e-mail me there response in writting they said they can't.
The point is they are hungery to make money by any mean and your informationis not safe with them. They do't keep records of any thing. The customer care people can't do anything for you unless you want to start anew acount with you. The supervisors or hihger managers refused to talk to me, they asked me to leave a message as if this matter is not important. But i am taking vonage and the business manager to court for this fraud
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