In April, I purchased two phones via the phone from sprint. I paid for the phones with my credit card. Sprint did not apply the money for the phones to the purchase of the phones, but applied the money to my service bill. I know this is unethical because when I authorized payment for the phones I authorized payment for phones. How can a company take my money and do what they want to do? This is not good business. Now my bill is $574.86.in addition, I was told I would receive instant rebates for the phones when I called to activate the phones. I did not receive a rebate at all. When I called to dispute their actions, I was told that the rebate was a mail in rebate. Well, that is not what I was told! So now the boxes that the phones came in are thrown away, and I don't get a rebate! I had faith in teh company representative to tell me accurate data. This is totally crazy! I believe they did this because they figured out how to maximize the amount of money they get from me. It appears that sprint is money hungry and they will do whatever they can to make as much money as they can. Just like billing customers one month in advance. For what? Bill people for what they have used. The executives have lost focus of what's most important and that is the customer. And, I feel raped by these people, forced to bend over and be taken advantage of.
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