When I was looking ot purchase a laptop headset for my laptop, GearXS came up close to the top of the Google pege. I went and looked for the Logitech headset that I was wanting. I found it at a goodprice. I throughly read the entire web page and once I was satisfied with what I saw, I put it in the cart. When I throughly read the web page reagarding the cart, I purchased it. It arrived about 1 week later.
I opened the package and found that there was no Logitech packaging at all. When I turned the item over I see a sticker placed on the shrink wrap stating "NO WARRRANTY, SOLD AS IS" I stopped right there and called the number on the invoice. I looked at the invoice and noticed that the model number was not the same as what I saw on the website. It now had a "R" after the number and the numbers had been switched around. When I told them the situation, they hung up on me. I then called American Express to file a complaint. They told me to send them any and all information I had to back up my story. I copied everything I had, theweb page that I had copied at the time of looking at the headset, the checkout page from the web site, the order comfirmation from the web page, pictures of the item as I received it, pictures of the item that I had expected to receive with the Logitech packageing.
I told them this was BAIT AND SWITCH! I thought I should give them one more time to explain what they had done and sent them an e-mail. No response from them at all. I faxed all my information into American Express and after 3 days I had a response that they had permanently removed my charge because I had provided very sufficient evidence of the bait and switch.
After getting this letter from American Express, I opened the item and found the headset in the box, very well used, pieces missing, and the carrying box had numerous scratches. When I attempted to try to use them... They did not work at all.
Everyone should be aware of the selling practices that gearxs are using. Know that you too can be sold used and broken items. They know it, because they couldn't even respond to it!!
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