Yesterday Jan 29 I had the Direct4u installer (Ray Schnider) in my home to install the special they advertised on tv. I was having four rooms installed with Directv. When I called the service they informed me that installation was free and I did not have to pay for anything but the installer informed me that the wires were suppost to be ran for him. No one had informed me of that fact. So of course that would be extra. I told him just to leave the stuff and my husband would put it it.
Then the installer told me that I had a choice of two dishes. The dishes matched up to different local channels. I told him I didn't care. He then informed me that if I take the round dish that it would be eaiser for my husband to hook up the channels and I would get philly local channels instead of wilksbury. I said ok.
He hooked up the dish and then told me if I wanted a directv tivo that he could give me a good price of 70.00 but he couldn't put it on the paper work for that price. I said sure... Thinking I was getting a bargin.
After all was said and done he told me to activate the boxes when he left. As soon as I tried to I found that the local channels did not work. They transfered me to Tech Support and they informed me that I have the wrong dish. Yelp the dish I have will not work in my zip code.
I called direct4u and they told me to call back monday. Since this is saturday I told they I wanted to speak with a supervisor. After being on hold for a while the girl came back and told me that the sup will call be tonight. Humm right. Never called.
I called directv an hour later and they were real nice and told me that they will make sure I get the right dish if direct4u doesn't help.
I then called back to direct4u and was on hold for 15 minutes to have a recording tell me that they were closed and I would have to call back monday. LOL
Don't worry I will call and call until I get this put right. I will be updating this as I go threw the problems with Direct4U!
I suggest not going with any other company to install your directv other than Directv! At least right now I do. I don't know how I will feel in a week or two.
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