I recently had an account with Citi Financial. About a year ago I paid Citi Financial in full, 1200 dollars. I did overnight the check, but because it was received 1 day late, they charged me a finance charge of 300 dollars.
I disputed the charge on my card because there was a paper trail showing that I sent the payment in on time. They decided to settle on half, in the amount of 150 dollars. Afterward I called to pay my balance off in full, and they said I still owed 300 dollars. Being tired of dealing with the rude customer service I was receiving, I paid it.
The next day I received a letter in the mail from them saying that they would settle my card for 135 dollars. I called the collections department that sent me the letter, and they said there was nothing they could do for me. After I asked repeatedly to talk to a manager, they hung up on me. I called back 3 times, and every time they heard it was me, they hung up on me. Finally, the last time I called, I got to speak with a manager. The manager was very rude, yelling at me for no reason. I have never heard anyone of authority in a business yell at a customer like he did.
I just want to let everyone know not to do business with Citi Financial, and if you do, pay them off and be done with that company. I just don't understand how the collections department can call people at work and home time and time again, but when I call 3 times they don't want to help me at all. I will NEVER do business with Citi Financial again!!!
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