I am disputing a credit charges from Element Sales, Inc.in the amounts of $51 and $55 for a total of $106, which is included on my statement dated 1/23/08.
On 1/16/08, I ordered two magazine subscriptions from the two vendors that came to my door. I received a receipt that same day that confirmed my order in the amount above. I was also told that I would receive the merchandise within two to four weeks and if I decided to cancel I had to do so before midnight of the third day. On 1/18/08, I contacted Element Sales, Inc via phone, and was told that if I wanted to cancel I needed to send the cancellation request that had a post mark of that day. They also advised me that my checks will not be cashed if this noticed is received. My checks were cashed on 1/23/08, disregarding the cancellation letter which should have arrived by then. Since I thought that the cancellation had taken place, I was charged $60 of overdraft fees by my bank when these checks were cashed.
On 1/23/08, I contacted Element Sales, Inc. Via phone several times to request that my order be cancelled and my money refunded. There was never any answer of a representative on the phone. The voicemail said to leave a message and that my call would be returned on the same business day. To this date my messages have not received a call back. I have not yet received my order.
Since a communication with the company was futile, I contacted my bank directly and informed them of the situation. I ordered a stop payment on the checks and blocked Element Sales from making any further debits on my account. The bank was kind enough to reimburse me the overdraft fees. I concluded that the whole matter was done. On 2/14/08 Element Sales, Inc. Electronically made two $25 charges my account. There charges, are charges were made (according to the receipt I have) because the checks were returned with insufficient funds. These charges, totaling to $50, will not be refunded by my bank.
I have sent them a certified letter today requesting a refund of those $50.
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