I am very upset with Verizon wireless phone service.
I have been a customer for years and this month my bill suddenly jumps from $88.51 to $146.51 with no warning or notification. I have had no changes in the routines of my life that would cause me to start checking my usage everyday as was suggested by "Fallon" the customer service representative that I talked with.
If the company can notify you when your bill payment date is approaching, they can notify you when and if you are going over your contract minutes. If the company can’t notify a customer when they are starting to exceed their normal minute’s usage, then I think the customer has a right to break a contract, and take their business to another company.
Dan Deady
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