After being encouraged to break FDCPA laws in order to meet monthly "Quotas" you will most likely be terminated before being paid the bonus you were promised.
The managers over each unit are all very personally involved with the co-owners of Collect America (M. Heckman/J. Wooley) and have been with the company since they opened their doors almost 5 yrs ago.
The Human resource dept. Is operated by Fran Chambers who will go behind everyones back and is not to be trusted. Once you have left the company you can't use them as a referral because they will dog you, even though this is illegal.
In training you are trained to follow guidlines of the FDCPA, once on the floor you are encouraged to threaten and harrass the debtors.
I would not recommend anyone to work for this company unless you are an underdog, if you are an underdog you will fit right in.
I would also encourage debtors who pay this company to keep records. I witnessed many accounts paid in settlements (not approved by the client) that were not notated properly purposely. Meaning there is still a balance owed.
If you pay this company... Get a PAID letter faxed or e-mailed immediatly.
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