After completing an online survey from a company I regularly do business with there was an offer by the survey company they used to receive a free one year subscriptions from 4 magazines. The only thin that was required according to the offer was that I pay the shipping and handling charges. I accepted the free offer and supplied my debit card to cover the shipping and handling charges. Three of the magazines had a charge of $2.00 each totalling $6.00 and the fourth magazine had a shipping and handling charge of $4.00 bringing my total to $10.00. However my account was debited an additional $114.00 total. When I contacted the 800 number to dispute this debit I went through a series of automated responses for approximately 25-30 minutes before being able to speak with a live person. Once I reache an individual I was told that the thrid magazine, which was "People" magazine; subscription was free for only three months so they automatically renewed the subscription for an entire year thus the $114.00 charge.
I explained to the represenative, Sue Clapp, that I was only interested in the free subscription and had not authorized her company to renew the magazine for a one year subscription and charge it to my account. Sue stated that she would remove the charges. I explained that I needed the charges to be removed immediately as I had automatic debits coming to my account within the next 48 hours and this unauthorized charge would create a negative amount in my account when these transaction were processed. She assured me this would be taken care of right away and gave me the confirmation number and her name upom my request.
The charges were not immediately removed therefore it ended up causing me to incur unnecessary bank fees due to their unauthorized debit of my account.
Not only do I want this company to cover the bank fees that I incurred but I want a written apology for the inconveniences as well as a letter to my bank explaining the error that caused my account to have a negative balance.
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