I have a $59.95/month unlimited minutes internet card from Sprint. I've had the card about a year now.in early August I got a bill for $1685. I called up Sprint and after a couple hours on the phone was told it was a "huge mistake on Sprint's part, the charges were now dropped, and we've credited off the $1685." I then paid them $59.95 via a direct debit out of my bank. I did not setup a recurring debit. I only authorized the one time debit of $59.95.
6 weeks later on Sept 17 my bank was debited for $2148.77- $500 more than the first erroneous billing. Since Sept 17th, I have spent 25 hours on the phone and made two 2 hour visits to the Sprint store. I have been guaranteed and promised the $ would be credited by various managers at least 8 times, but the $ still hasn't been credited.
In one case, the customer service manager ok'd the credit, but then the credit manager simply refused to issue the credit.in his notes he said "we will call customer to tell him we refused the credit." HA! I have been promised return phone calls at least a dozen times, but no one, no one, NO ONE, has ever called me back.
Two weeks ago I spent another two hours at the store and was promised the $ would be credited back to my bank in the next 4-6 hours. Never happened.
Yesterday, I received ANOTHER $1985 BILL! Instead of crediting my account, they've tacked on another $1900 in bogus charges. Not only that, but they dated it a week ago, gave me 24 hours to pay it, and have now terminated my service and sent the bill to a collection agency!
This is the worst customer service experience I've ever had. They have virtually no support, no dept is ever able to help, oftentimes after 45 minutes on hold you're told they "can not access your account info please call back and enter correct prompts" Then, before you can say anything, click.
Every phone call takes at least two hours before you can finally get through to someone. I've been disconnected dozens of times after an hour or more on the phone. I've been transferred to the wrong dept and sent back to yet another wrong dept over and over and over. I'm now entering my 3rd month of disputing the charges and it has been 6 weeks since Sprint, without authorization, took $2148.77 out of my bank account. Now they've billed me another $1900, so we're now at over $4000 in overcharges for a $59.95/month unlimited plan.
I would end my service with them, but until I get my $ back I'm scared to do so. I know that if I terminated my contract I'd never get the $ back, plus I'm sure they'd find some way to hit me w / cancellation fees etc... I'm about to contact the local news "we'll fight for you" consumer advocates. Anyone got any suggestions as to what I should do?
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