Universal Fidelity employed both of my sons. Two years ago, one of them was fired for inadequate work performance. They placed him on an account with uncollectable debts that had already circulated through several other debt collection companies. A year later they admitted no employee had succeeded on the account and they had given the account up and "apologized". He was re-employed.
Universal Fidelity gives their employees bonuses for surpassing company expectations. At the beginning of last month, both sons were due significant bonus checks. Universal Fidelity fired my other son, saying he had used profanity on a collection call. This sounds like a sound reason, until the fact is taken into account that the caller had hung up on him, and my son was basically using profanity to a dead line, which was being monitored. Even though he had already earned his bonus from the last month, Universal Fidelity withheld the bonus because they made up a "convenient" rule that if you are not employed when it is time for the bonus checks to be written, you don't get it. However, they magnaminously sent messages to him that he should reapply in "a couple months" and they would rehire him.
My other son was doing very well on his accounts. He expressed fear that he (likewise) would be fired because the company owed him almost $ 3,000 in bonus money for the month of July, and he had openly expressed his dissatisfaction about the scam perpetrated against his brother the prior month. Sure enough, he was fired today. Universal Fidelity just pocketed his money. How convenient and timely. He had collected more money than any other collector in the agency. He had just received a commendation from Texas headquarters that month for exemplary performance in the collection of defaulted student loans.
If you don't collect enough money, you're fired! If you collect too much, you're fired because Universal Fidelity has invented a handy rule to confiscate your money if you earn too much, retroactive to the time you earned it! This is definitely a RIP OFF and morally and ethically wrong. Can anyone offer advice on how to deal with this?
0 comments