Notified on June 25, of "employee conversion" versus Independent Contractor. Very little explanation of action provided by West Telemarketing. No option to continue as a IC but mandatory to become an employee of West. No benefits provided by the company for days off or insurance. Question of what is gained by "employee conversion" vs Independent Contractors for ICs. West has stated not to use their company as a reference on a resume. To pay our own taxes and to maintain and update equipment for usage. No policy manual has replaced previous manual as of June 27, nor has a rountable discussion with ICs been scheduled. See following letter:
To WAHA Contractors,
We would like to announce a very exciting opportunity.
During the next several weeks, West Telemarketing, LP will provide home-based Independent Contractors with information regarding the opportunity to become employees of West at Home, LLC (West At Home). West Telemarketing, LP will no longer be using home-based Independent Contractors.
The West At Home Program will continue to offer great schedule flexibility and versatility. Call processing will continue to function as it does today and employees will still be able to work from home on existing certifications. You will receive additional information and direction as we work towards completing the transition process.
We will notify you as more information is available. Until then, it is business as usual in your Independent Contractor role.
On behalf of West At Home, we look forward to working with you.
Sincerely,
West At Home, LLC, West Telemarketing, LP
Pay Scale
Question: How will pay be calculated?
Answer: West will continue to offer schedules at either a Per Minute, Per Call, or Guaranteed Hourly Rate. If total earnings (from per minute, per call, and/or guaranteed hourly rate) are less than minimum wage, the employee's compensation will be adjusted to meet their local minimum wage requirements on a weekly basis.
Employee Conversion-Start Date
Question: Do I have to be an employee?
Answer: To continue a work from home relationship with West you would need to complete the steps outlined in the email communication and convert to Employee.
Vacation/Paid Time Off/Insurance
Question: Will I be entitled to Benefits?
Answer: The WestAtHome Employee opportunity is a convenient way to earn additional income right from your home through inbound call processing; however, West will not offer benefits such as insurance or paid time off. WestAtHome Employees will have access to a Policy Manual for further reference.
Certifications-Convert
Question: Will the current Contractor Certifications be transferred over with the Employee Conversion?
Answer: The first phased group will temporarily have only one Certification converted and all other active Certifications will be set to a disabled status; again - this is temporary. The second phased group will have all Certifications converted immediately. West will communicate via email to each group
accordingly. Please note the following verbiage change ~ our communication/websites etc. Will now state
Skill versus Certification.
Independent Contractor vs. Employee
Question: What is the difference between an Independent Contractor and Employee?
Answer: The Independent Contractor is an individual, business, or corporation, which provides goods or services to another entity under the terms specified in a contract. Unlike an employee, an Independent Contractor does not work regularly for an employer but works when required.
Specifically, an employee is an individual hired by an employer to do a specific job. Typically the term employee refers to a specific defined relationship between an individual and a corporation, which differs from those of a customer or client.
Meetings - Change to Work Location?
Question: Will I ever be required to go to a West location during my employment at home?
Answer: No, this opportunity will continue to exist from the privacy and comfort of your home!
Sharon
Belcourt, North Dakota
U.S.A.
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