Students: Beware... Netspend and HigherOne are owned by MetaBank and they will not correct any wrongs whether fraudulent or not to your accounts. They will lie to you and tell you there is nothing that can be done, then when you ask for their name and ID number, will refer you to the dispute section. At the dispute section, they try to anger you and frustrate you to give up asking the same questions repeatedly... I was told my dispute was being processed and was never told I needed to send a fax and no fx number was given to me. I learned this when I demanded to speak with a supervisor who was trained to ask mis directing questions and to frustrate me even further. When I first called NetSpend they told me in July to deal with the merchant. The merchant skipped after a lot of bank and check fraud and another set of Indians have taken over and refused to make good. So I called NetSpend/HigherOne/MetaBank to let them know and still more lies. It is a game of lies and pawn you off until you give up. I myself will try to get our student union and body to force the college to give us direct deposit to our own banks... What a scam... They paid our college millions to get them to use them and refer them and now I see why...
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