This is one of the worst companies I have ever had the displeasure of dealing with! They are rude & unprofessional! I received an invoice from this company that was outrageous! In my area you are billed a per call rate from this company. I have been on several calls where it would be interrupted stating that 3 way calls are not allowed & disconnect the call. Of course my calling party would call back & ask what's going on with the phone. My line is for collect calls only so there is no features on the line since I was advised when setting up the account that this is the best way to prevent call interruption. After I had those calls drop on me once we were done with our phone call (without any interruption). I then called the company & had to hold for over 30 minutes in order to get a hold of someone. Also when you are on hold they have these periods which seems like every 10 minutes the music will just stop playing. If you didn't know better you would think the line was disconnected (I personally believe that is reason so you would in fact hang up) & there is absolutely no sound for about an entire minute or so. When someone finally got on the phone I was advised that I would get credit for those calls since they we interrupted. I then received an invoice with no such compensation. I then had to call & hold for another 30 minutes to get absolutely no resolution to my issues. The person whom I spoke with refused to credit me for the times my calls were unjustly interrupted & then could not explain to me the reasons my calls were interrupted to start with. The insulting excuse I received was "Ms. Rozier the system detected touch star service that is the reason you call was terminated". I explained to this person that I do not have any such service on the line that has this service on it & why is it that I can speak fine after being disconnected 4 time prior to the completed call. No one could assist me not even the incompetent so call Managers that they have. This company is in the business of getting over on consumers already going thru a sensitive time. I belive this is just another way that they can run up your phone bill & increase their revenue. The correctional phone companies are like facility Monopolies since certain facilities only use certain companies so you are left with no choice.
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