Instead of me rewriting the whole scam of a story, here is a copy of 1 of the letters that was sent to this HORRIBLE place.
On May 26, I purchased 2 vacation packages from a Tony Romanowski at 407-447-2246 X 101 at your company. The contract numbers are xxxxxxxx & xxxxxxxx at $297.00 a piece. I had called your office in June requesting information about the package and was directed to a voice mail, after not receiving a call back after leaving about 2 or 3 voice mails I called back and was directed to someone by the name of Sandu who was supposed to be handling my accounts. I spoke with him and decided that I wanted to return my packages and requested a refund. Sandu referred me to the refund department, where I have left numerous messages and never received a call back, there is a thing called a courtesy call and I still have not received one yet, every time I call no one is available or I am directed straight to voice mail. Finally on July 6, I called and spoke to a Clyde Starr who stated he was floor manager with no phone extension to reach him at, after I explained my situation to him he advised me to send both of my packages back to your company with a note stating that I had wanted to CANCEL both of my packages and since he knew the situation he would expedite the refund for me. I went to UPS which cost a fee of $20.53 to overnight the package to make sure it arrived to it's destination, Which it was because it was delivered to July 7.2005 at 9:36 A.M. And was signed by a CAMPBELL. I mailed both packages, a copy of both contracts and included a letter stating both contracts were to be canceled and to refund the funds back into my checking account, and I did include all phone numbers where I could be reached. Well today is August 22, and I still haven't received a call back from my call in May, June, and July. I Have tried to contact Mr. Romanowski, and Mr. Clyde Starr and coincidentally these 2 are both unavailable. On another occasion I called and sat on hold for 1 1/2 hours hoping to get through because the recording stated "someone will be right with" (cell phone records can prove this) once again I was set up for failure because no one ever came to the phone & the cell battery died. On July 29, I spoke with a Starrnessa who works in Quality Assurance who stated she would give my message to one of the representatives and still no return call yet. I say all of this to say PLEASE RETURN MY CALL & PLEASE RETURN MY $594.00 & any taxes that may have applied. I read your "Guarantee" and did what it said, but obviously you don't follow your own words... I am thoroughly upset with the treatment that I have been experiencing with your company because when I first called to purchase a package there wasn't a problem at all nor was it was it a problem to take the funds out of my account. At this point I don't think that I will be recommending anyone to contact your company. Hopefully I will hear from your office soon because I am to the point that I am thinking about small claims court because this is not a good look for your company. Hope to hear from someone about a refund soon... Now to bring all of this up to date. It is now 3/16/07 almost 2 years later and I still haven't heard from anyone. I had took the info to an attorney who pretty much just made this a cup holder/coaster because he didn't go very far with the investigation, after getting my file back from the atty I figured I would try again, but this time all emails were being returned and no luck with the phone numbers that I have. This is a shame because I am a single parent who was just trying to take the kids on vacation, but instead there vacation never took place, just someone scamming mom... Any suggestions on getting my money back???
Cc: Better Business Bureau
self
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