Banyan Realty,
We the tenants have held a meeting and compared horror stories of our experiences with Arlene and the leasing office. We have been informed of our tenant's rights. We all agree that Ms. Tailor is indeed unprofessional but we also agree that she is under the direction of Arlene Tuschl. Every time we ask for corporate we are being directed to Arlene Tuschl. Arlene Tuschl is making decisions at her discretion.
We agree that Arlene Tuschl is indeed the unprofessional and unethical person. We have proof that she doesn't respect confidentiality. Why would she forward a letter to a resident that was written and addressed to corporate? Is she not educated upon tenants rights? Do she not respect us as an association? We have legitimate claims and violations to have occurred.
We are fully aware of Arlene's present, past, and current connections with Shirley Childs aka Shirley Ann Ellis. We have documentation of mismanagement, fraud, and Section 8 violations.
Example of some but there are many more problems are as follows: Several tenants have left messages for Arlene and calls have gone ignored. Contractual policies and agreements are not being honored when issues are addressed to the leasing office staff.
Shirley Childs has even stated to some tenants "that if they contact corporate they will stand possible eviction". Numerous tenants are missing complete files. Is that why tenants are being told they can not have copies of their files? What are the real reasons?
Their are Section 8 tenants being charged water and sewer although their Section 8's contracts reflect and Section 8's office have stated the landlord was responsible for such. Some tenants are being charged 200.00,100.00, and 50.00 late fees while their contract only reflects a 50.00 late fee charge and being charged 50.00 NSF fee but contracts states the fee is 25.00.
However, Section 8 contracts states the rent is due on the first day of each month. If rent is not received by the fifth (5th) day of the month, a late fee equal to 10% of the rent owed by the tenant will be charged additional rent. Rent must be paid as follows: by mail addressed to / by hand delivering the rent payment to the landlord / by depositing rent in a lock box (we all know what happens when you do that some peoples stolen once and some peoples stolen more than once). Some traced money orders have been returned. Such information has been forwarded to legal authorities.
We have sought out legal counseling and informed proper authorities and they informed us that legal investigations and cases are pending. Arlene Tuschl CPM CCIM
Regional Vice President Banyan Realty Management 770-563-1557 office 775-252-8772 fax [email protected]
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