I agree with the remarks already posted. This company has a slogan of "The Neuway of treating you". I find this ironic considering their horrible customer service. We started with this home builder in September. We were surprised and thrilled that they actually completed the home under schedule.instead of the 120-150 days it was finished in 83 days.
Well, now that we live here we know why. The workmanship is beyond pathetic. Crack in the toilet.installed AC unit but forgot to connect it. Leaks in all the plumbing because plumber went cheap on the plumbers glue/tape. Blemishes all over the walls. Nail holes are not puttied in all the woodwork throughout the home. Forgot to paint the stair runners. Staples and nails showing on wood railings. No caulking around any of the sinks, showers, tubs.
But here is the rub, we closed in march and it is now june 21st, and still no sod or landscaping as promised. Yet they are putting sod down for the homes that are closing this week. Talk about great customer service.
I've contaced the company via email and per phone and get the run around as to when this will be started and completed.
The drag is that I have a whole housefull of company coming July 4th to see my "new" home and the kids will have to play in the driveway since my yard is a big dust pit.
Never again will I buy a home from this homebuilder. They actually try to get you to refer friends for 500 bucks. It's not worth it.
Michelle
Chicago, Illinois
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