On March 3rd, I went into Marietta Dodge for an acquisition sale. I was in search of an SUV. My salesperson Matt sat down with me for a few minutes before he took me on the lot to look at a few SUV's. Due to time constraints I had to come back on Tuesday of that week. The one that I became interested in was a 2003 Jeep Grand Cherokee Overland. We went for a test drive and I noticed a hole in the carpet. My salesperson went to get the Used car sales manager Jim Natilli to come and look at the hole. He said that there would be no problem, and that he would order the carpet to be repaired.
I talked to Matt and Jim and they assured me that all the cars had been thoroughly inspected and tested for all problems, defects and issues. Nevertheless, I ended up buying the Jeep, which was the biggest mistake that I have ever made.
I traded in a Chrysler Sebring. I was told that they were giving me the full value of the car, which at the time was $12,500. They wrote it up as only giving me $8,000 for my trade and they said they took $2,000 of the price of the vehicle, which was $17,998. However that remaining balance, they rolled over to my new loan. That was the first ripoff action.
The very next day, I noticed that the temporary sticker was already expired, the tire sensor in the car was bad, the wipers were down to the metal and left brake light was broken. I called Matt, and he said that even though the temporary tag had expired, it was fine to drive it and I could come over at any time to have it replaced. I asked about all the other issues. He said that they could fix the wipers and brake light then, but I would have to come back to have the other things fixed. The car was also idling up.
While waiting, I was very upset and Auto, the Manager came over and said, you are too pretty to frown, and then said you just need a big kiss, and tried to kiss me on the cheek as I pushed him away.
I had to return to Marietta Dodge two days later for my appointment to get what I thought was the remaining of the issues fixed. I waited for several hours because Jim never scheduled the carpet man along with the service department.
Service walked around for hours trying to get approvals signed while I waited and waited.
Needless to say I had to return again because my cd player was sticking and the wipers still had not been replaced. Antonio, the service man on my job, came back within ten minutes saying the disk player was fixed. I got in the car and stuck a disk in and it was still broken. I had to return to Marietta Dodge again this time a week later to see the Audio man. Well he could not fix it either. Then I was told by Antonio that Marietta Dodge would have to get me a new cd system. So I waited another 3 hours while they looked for Jim to get an approval. Jim came back and said No.
That they had fixed everything else that was broken and there was no more money. Needless, to say I was upset. All the issues and time waiting for nothing. I told him I wanted to speak with someone over him. He said that he could talk to his boss, but I could not. After another hour, they told me that they would have to pull the system and send it away for 2 weeks. I asked for a loaner car and again the answer was no. There was one guy there that stepped up to help because of all the mess happening to me and his name was Don Fontenot. He found a place locally that would repair the system for me.
I had to make an appointment to come back again. After the CD system was fixed I thought finally I don't have to go back, but I was wrong.
Since my paperwork had not come in the mail to register the car, I just went down to the DMV to register the car and guess what. There was no record of an emissions test on the car. So the car could not be registered. I had to drive back over to Marietta Dodge again to get an emissions test. Which it should have had one prior to me purchasing the vehicle.
While I was there Don signed off on me having an oil change as well. The car was supposed to come with lifetime oil changes but instead it was lifetime oil. That was another big mistake.
During my next scheduled oil change I went to my usual place and found out that Marietta Dodge had never performed that oil change. I had no transmission fluid, the oil was gooked up, my oil filter had not been changed as a matter of fact oil particles were all over it. I had to have an engine flush and transmission flush. This was the worst car buying experience of my life. I wasted so much time, energy and money dealing with this dealership. I would not wish for my worst enemy to go there.
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