I did my normal routine check my account online everyday and on 5-9-06 i noticed a charge on my checking account itao 159.95 that i didnt authorize. So I called my bank and immediately went down there to shut down my account. I also filled out a dispute form because I never authorized this.
Then I called the company and was on hold forever, then finally a operator came on and told me that they are a high volume call center and all reps are busy and someone will call me back with in 24-48 hrs. I advised her that I have worked for call centers before and there is no way in the world that no one is available. So I then called back again today and spoke to a guy name Mark who told me that this was a charge that was authorized on the 4th and that I had 3 business days to cancel.
I told him that I want a refund and that I never authorized this charge. He then told me that he can mail me a form to take to the police station. He also told me that they can only refund me back $100.00 and that the 59.95 in non refundable. He then faxed me over a form that basically states that I give up my rights to dispute with bank and that I can pursue any lawsuit or anything of that nature.
I then called my bank and told her about this site and printed as much info as I can to help me to get my money back. She then told me not to fill out the form and to fax everything to her. This is really crazy and needs to be stopped. This is not right nor is it fair. I will do whatever it takes to see that this doesnt happen again and they get taken down! They know that what they are doing is fraud! So if anyone can help me get the ball rolling on bringing this company down, then lets do it.
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