A person from BankSafe called my mother-in-law posing as someone from their bank. The caller used the name of the teller than Mom had worked with before on a different fraudulent charge so Mom thought she was talking to the teller at the bank. The caller said she needed to confirm the information that was printed on the bottom of their checks so Mom read the numbers to her. The caller never said anything about trying to sell something to her, that there would be a charge for anything, and Mom did not authorize payment for anything.
After finding out about the fraudulent transaction, Mom called Banksafe repeatedly and finally got through to someone. They had her fill out a form and fax back to them that stated she did not want their service and wanted a refund.
The form was first faxed back to them in February.By the middle of March they still had not received a refund so she started trying to contact them again.
Dad went to the police station and talked with an officer about the issue. The officer called BankSafe and after several attempts he finally got to talk to someone who said they would call Mom within 24 hours. 3 days later they called Mom and said they were sorry the refund was not processed but they needed her to refax the form which she did.
Around the end of March they called and said they received the fax and were processing the refund. They still have not received a refund from BankSafe.
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