To all AAFES patrons. I am an AAFES employee and would like to clarify some points regarding the "Benefit" you are receiving.
While AAFES would like you to believe they are working only to direct their profits to MWR programs, it is a falsehood. A few months ago a company email outlined the BONUS program for managers and associates. If the bottom line was increased by a certain percentage for the fiscal year managers would receive a sizeable bonus and ALL associates would receive $100.00. AAFES proudly states it employees over 50,000 associates worldwide. Simply discounting the bonuses (as the amount varies by manager and is unknown) this $100.00 employee stipend amounts to $5,000, 00.00 - Is this where you, the military consumer, want your hard earned dollars to be directed? How do "bonuses" benefit MWR programs? Another AAFES lie to its patron.
I've also viewed other posts on this website regarding "price matching" policy. I challenge you to get a manager to match prices with a local competitor.internally AAFES trains its associates that the advertised item must be EXACTLY the same item, model number etc for a price to be matched. Additionally, shop at one AAFES store and you will find a price or discount for a particular item - go to another (even one very close by) and you will likely find a higher price or no discount. When you insist that prices are supposed to be UNIFORM and ask for the lower price you will likely find the manager refusing with a lame excuse such as "Oh that must be a manager's special for their store, we don't match that price here."
If you are overseas don't expect to find sale items in the store at the time of the sale. MOST likely 25% of advertised items that are on sale for a limited time period are not shipped, never ordered or do not arrive before the sale closes. While AAFES spends MILLIONS publishing the sale flyer, they cannot manage their own business well enough to schedule shipping or merchandise arrival in a timely manner.
Welcome to AAFES. A world of lies, deceipt, corruption and consumer ripoffs. Easy to target AAFES consumers as they cannot be sued in court.
Aafes
Viernheim
U.S.A.
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