When I purchased an Apple iMac les than a year ago, Apple included a registration card for free magazine subscriptions. I filled it out and chose four. Synapse Connect sent me a postcard that looks like a solicitation. I almost threw it out without looking at it. I didn't recognize the company name and it didn't occur to me that I had a business relationship with them.
When I read the fine print that they will automatically renew the subscriptions and charge my credit card unless I called there 1-800 number I was really unhappy. The automatic phone directory is a nightmare. The third time I called I got around it by making a series of unintelligible grunts. The system announced another number to call: 800-601-1958. The automated system came up again, I made more unintelligible grunts. A live operator came on. I was able to communicate a non-renewal on all the subscriptions.
Whether or not they actually stop the subscriptions and NOT charge my credit card remains to be seen.
Apple should be ashamed of associating itself with such a rip-off company that surepticiously steals from people's credit cards. I've never had a magazine or newspaper subscription I did not have to overtly and consciously renew. The post card is tricky. The phone system is disgusting. They maintain a false front PO Box in Salt Lake City, but the folks who answer the phone at 800-601-1958 are in Lewiston, Maine. Synapseconnect.com isn't a registered web site. Google doesn't turn up a web site, just the consumer complaintss here.
Honest companies don't behave like this. I hope these morons rot in hell.
Jesse
Boulder, Colorado
U.S.A.
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