Consumer's Original Complaint:
I am disputing a transaction made to my account on October 24 at 4:04 AM from a company called Lean Life. This transaction was in the amount of $99.90. I've sent numerous emails and left numerous messages on their voice mail requesting to cancel this order. I've been trying to contact them since the date that I placed the order which was on October 10th (I requested to cancel my order within minutes of placing the order AND i have emails to prove my requests). This was well within their agreement for canceling any orders. According to their terms and conditions, I am within the rights to cancel my order and should receive full reimbursement.
I believe that this company is a scam as I've attempted to contact them both by email and by their direct number. I have never spoken to a live person, but have only been directed to a voice mail which stated that someone would call me back. I've never received a call back. Also, their customer service has never responded to me via email as promised on their website. I have kept these emails to back up my requests. (see below for the terms and conditions details).
I have since been in contact with my bank and have filed a dispute. Leanlife has place a credit pre-authorization hold for the above amount. I'm hoping that I have caught this soon enough to stop the payment from going thru. I have also reported this company to the BBB.
Details are as follows: Website: www.leanlifepm.com
Contact information: Q. How do I contact Customer Service? A. For the quickest response, you can send an email to [email protected]. Or you can call 909.930.3087. Please be aware, that due to an overwhelming demand of our LeanLife products, you can wait up to 10 minutes or more before you speak to a live agent.
Purchase Date: October 10
Payment Method: MasterCard (direct debit out of my checking account)
Request to Cancel: October 10 (less than 10 minutes after the transaction was made) Request was via email and voicemail.
Items Ordered: Qty Product Description Price Ext. Price 1 LLPMTRIALC LeanLife PM Trial $0.00 0.00 1 leanlifepm7 Leanlife 7 Capsules $0.00 0.00
Lean Life Terms and Conditions: Free Trial Terms & Conditions PLEASE NOTE: Upon Ordering your Free Trial of LeanLife PM: you will be automatically enrolled in our quarterly Autoship Program. The LeanLife PM Autoship Program is only $99.99 every 90 days and ensures that you will never run out of your supply. The free trial is for first time customers only. FREE TRIAL: To begin receiving LeanLife PM on the discounted Managed Care Program, grant us permission to charge $6.95 to your card to cover our shipping and handling expenses and you will receive a FREE trial supply. Please note: The $6.95 for S&H is NON-Refundable. Fourteen days after you place your order, you will automatically be shipped a 90-day supply of LeanLife PM and billed $99.99 to your card. We know that you will feel this is the best money you ever spent and this provides 7 days for the sample to reach you, and 7 days for your trial period. CANCELLING: If after trying LeanLife PM, you decide you do not wish to receive the 90-day supply, simply contact us within 14 days of the day you placed your order. It is as easy as that. Simply e-mail us at [email protected]. You will receive an email confirmation. Please note: there are no refunds on the Autoship Program... HOWEVER, you can always return your unopened bottle for a product credit worth 100% of your original order. AUTOSHIP: Most of our customers take advantage of our complimentary "Auto-Ship" Service. With "Auto-Ship", you'll automatically and conveniently receive a new bottle of LeanLife PM every 90 days (just $99.99 for a 3 month supply on the discounted autoship price), for as long as you'd like. Your shipments are sent monthly, timed perfectly, to arrive at your door just a few days before you run out of your current supply. This means you'll never miss a single important dose. You'll never need to worry about keeping the weight off. The Auto-Ship Service is not only FREE - you will receive complimentary Shipping & Handling as well. YOU MAY CANCEL AT ANYTIME! To Cancel: simply e-mail us at [email protected] You will recieve an email confirmation.
Consumer's Desired Resolution:
I wish to be reimbursed for the amount of $99.90 and any other accrued amount resulting from this ordered. I do not wish to receive their product and have been contacting them since October 10th requesting my order to be canceled! I do not want them to have access to my account.
Carolyn
Brookhaven, Pennsylvania
U.S.A.
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