Usacomplaints.com » Miscellaneous » Complaint / Review: Meza Biotech - Fraudulently charged my bank card without authorization from me. #125639

Complaint / Review
Meza Biotech
Fraudulently charged my bank card without authorization from me

I ordered a sample product from Meza Biotech about six weeks ago by telephone. I gave them my bank card information for shipping and handling charges ($7.99). I received the product and thought that would be the end of it.

However, when I checked my bank account the other day, I noticed that Meza Biotech had charged my account $97.89. When I called the company, they advised that since I did not cancel their "membership" within 15 days after receiving the product, they had gone ahead and charged my account for more product.

I told them I never was advised by their representative about this "membership" and wanted them to reverse their charges to me. They told me that the terms of this membership were stated on the back of the invoice of the sample product. When I later checked the invoice, I found these terms printed on the back of the first page of the invoice, in very small letters, at the bottom of the page, where no one would even think to look, much less read. I have never seen contract terms on the back of an invoice!

They instructed me to contact my bank to "dispute" their charge because they would not refund or reverse the charges.

When I contacted my bank, I was advised that in order to dispute Meza Biotech's charge to me, I would have to cancel the entire bank card—which I have other accounts under—and be issued a new one. It would be easier for Meza Biotech to issue a refund.

Of course, when I contacted Meza Biotech with this information, their attitude towards me was less than pleasant. They stated it was "my problem" and not theirs. They again told me that since I did not cancel in 15 days, there was nothing they could do for me, other than to cancel from this point forward, which I did. Additionally, I never even received the product for which I was charged!

Apparently, Meza Biotech does not care about its customers or its reputation. If anyone else has had a similar problem with this company, I would be very interested in learning about it. I will be filing a report with the NCFI.

Sue
Tucson, Arizona
U.S.A.


Offender: Meza Biotech

Country: USA   State: California   City: Redondo Beach
Address: P.O. Box 2328
Phone: 8774338979

Category: Miscellaneous

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