Usacomplaints.com » Miscellaneous » Complaint / Review: Your VIP Holiday - Fulfilment Center ripoff Competition winner with free accomodation. All to pay was taxes and filghts. Longwood. #113644

Complaint / Review
Your VIP Holiday
Fulfilment Center ripoff Competition winner with free accomodation. All to pay was taxes and filghts. Longwood

I was contacted via phone answerphone message to say I had won a free holiday in Florida. 14 nights and 15 days in Orlando, Ft Lauderdale, Daytona Beach and a three day cruise to the Bahamas. Visa and Mastercard were pumping money in to florida to help revive the tourist industry after the hurricanes of last Sept 04.instead of 'points' or 'air-miles', money would enable companies such as YourVipHoliday to give free holidays.

The charming woman on the phone said I would get; Free accomodation, Holiday vouchers totalling 1300,70% discount on flights and passes for the theme Parks.
I was told all I had to pay was the taxes and flights.
I was then passed over to someone who would take me through the verification process.

I paid the taxes (598) and received the brouchures and documents through the post.

Upon inspection I noticed that the bottom of the form said that I was liable for the Port taxes for the cruise. I sent them an email and they did not get back to me.

Things did not add up. 14 nights and 15 days turned into 14 days and 10 nights.

I then found out I woud have to attend a presentation of the resort and if I did not I woud have to pay a penalty.
During phone conversations about my concerns I learned my original 598 was not for taxes but for the accomodation and I am now liable for the taxes for the Criuse. Another 520 aprox. I complained and was told I could ditch the cruise and extend my stay in Orlando (at a cost)

I paid another 210 for the extra days and upgrade for separate rooms for my kids.

When all was booked and dates settled I asked to be put through to the travel department for my 70% discount on flights. I was told thay do not have a travel department and they gave me three websites which did not have any discounts linked to yourvipholiday. The Passes turned out to be only 2 adult passes for one day and not the family passes for 5 days.

I then decided enough was enough and contacted them asking for my money back.

They said they had fulfilled all requirements in the Verification process (which was recorded) and that the bottom line was No refund.

When I complained that I was not getting what I was told I would be getting, they said they had no recoerd of my conversation with the first charming woman I was sold the package by.

I am allarmed to see other people who have been ripped Off by 'Fulfilment Cente01' I do seem to still have a dialouge with the company so I may still be in with a chance of getting my money back.

Please beware and comeback for updates.

Peter
Orpington, Alaska
United Kingdom


Offender: Your VIP Holiday

Country: USA   State: Florida   City: 120 Longwood
Address: 600 North Highway 17-92 Suite
Phone: 8000914761

Category: Miscellaneous

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