I hired a car from them at Gatwick Airport, got a puncture, small tack in new tyre, was charged for a new tyre on returning the car. OK, I would agree £20 or £30 for a puncture repair, but a new tyre? Sure if it was torn or split or otherwise unrepairable. In short, the customers pay for their fleet to have new tyres throughout the life of the vehicle.
When renting I was told that the included insurance was usually sufficient, as it was called Damage Insurance I was happy with it. Never was I told I would have to buy a new tyre if I suffered a puncture. A mistake I will not be making again.
I suspect the company repairs these tyres where possible and reuses them, after all it can't be very green to dispose of an almost new tyre each time a puncture occurs. For me it's just a rip off. It's possible that most companies operate this system. I should have had the tyre repaired myself and said nothing, it would have cost me £12 at my local garage.
Do they replace each car when it runs out of fuel and charge you for a new car? No, I thought not. Oh, I forgot there was also a £20 admin fee, I asked what admin was involved, they did not know.
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