So I bought the kids a ping pong table from Sears - the price seemed right. Drove the SUV to the store to pick it up - it was huge - too big to fit in the car.
So we set up home delivery - for after Christmas. I paid them $69.00 for the service.
Biggest mistake ever.
It's understandable when a delivery truck breaks down - so even three hours after the driver called on Thursday promising he'd be there in 40 minutes, explaining the unfortunate incident, I wasn't really upset. Trucks break down.
But what has happened since shows how completely incompetent and disorganized Sears has become.
I asked a simple question: when would the table be delivered? Thursday later or another day? Sears couldn't or wouldn't answer. I got switched from person to person, from department to wrong department. At the "global" customer service center if the person spoke English he or she was unable to deviate from a script that said they "understood my frustration."
But they had no answers. Several hours later a representative of the delivery company called and said he'd arrange a Saturday delivery. I said "Great!" Maybe it will happen. Or not.
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