Complaint / Review
General Motors Chevrolet Division
Chevy Cruze Nightmare

My Chevy Cruze horrors.
Purchased a new 2013 Chevy Cruze six months ago. Within a week a jerking began when I accelerated. I took the car to a Chevy dealer who told me all the Chevy Cruze customers think they have a transmission problem but it’s a computer delay and its fine. Nothing is wrong they said.

Within a month the car was hit more so on the left back wheel. Took it to the Chevy dealer for fixing & repair. The insurance took forever to inspect it, and I was told by one of the repairmen that I may also have a chassis problem due to the angle of the left back wheel. The insurance adjuster had them fix the car, no word from adjuster about the chassis ok. Since then I have been back to the dealer within weeks complaining that the car is NOT driving as it should.

PROBLEMS:
1) The car wobbles left to right, especially when driving on the highway and it banks too much on the left when I am bearing left or exiting off the highway on a left angle. It’s a scary when driving that car!
After taking it back to the dealer 3 times, they claim they can’t find the issue. When I asked them if they drove it on a highway, the answer is NO. They claimed they checked everything. Well obviously not! Well how would they know what I am talking about if they don’t test it out where I am saying the problems mostly exist?

2) Keep in mind the car still jerks forward, more than it did before. (transmission and they claim delayed computer)

3) Also there’s a rolling noise which sounds like it coming from the left front wheel area and the dealer claim they can’t find anything wrong.

4) The car bounces up and down very easily like there’s faulty springs/shocks or they failed. I don’t know I am not a mechanic.
I am feeling the pain of this Chevy Cruze nightmare. I don’t feel safe driving this car as it pose a serious safety issue to me and any of my passengers. I refuse to drive it, yet I feel frustrated and lost and still am paying insurance & monthly payment. This is a consumer’s nightmare. This was not my expectation when signing the contract to purchase this new car, as I previously had an old truck that didn’t give me this much trouble in a short space of time.