To Whom it May Concern,
Since March I have called Esso Rewards numerous times to redeem approx. 50,000 points in gift cards for my father who I am designated as his Power of Attorney. The cards were suppose to be mailed to him many months.initially I was told that the cards were mailed and that someone in the Post Office must of taken them. I was then advised that they would be re-issued and sent by courrier to my fathers home in Montreal. Every time I call I get a different excuse as to why they have not been sent. The lady's name who I recently spoke to with is Dawn in Moncton New Brunswick. She told me many weeks ago a manager will be calling but I have never received a call. Every time I call and ask for a manager there is no one available. My father and I have both been 100% loyal to Esso for many decades and we are both very upset as to how how poorly this has been handled.
Thanks you for your prompt attention to this request.
Sincerely yours,
Eric Peters
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