All I can do is sympathize, and provide yet one more account in the hopes that it scares other people away from using this company. I don't want this to be too long, so here are just the facts:
1) I got a call from these folks, and a travel package was described to me that sounded good, so I bought it.
2) When the package came in the mail, it did not have all the destinations included which I'd been promised (and none of the ones I was actually interested in). I called them up, got instructions, and returned the package.
3) I never received a (requested) confirmation that they'd received the package, but when I called them back weeks later to ask what was up with it, they said it can take up to 30 days for the money to be refunded.
4) Waiting that long (funny though that they wait all of one minute to TAKE your money!), I called them back again to ask why nothing had been returned yet. They didn't know, but would call "accounting" and have the money sent. I would see it in a few days, they said.
5) Surprise, the money did not arrive. Repeat step 4.
6) Surprise, the money did not arrive. Repeat step 5.
As of this writing, I have not received a refund. And, since it has been so long, it is unlikely that VISA will honor such a dispute (which is maybe why they delay so long... So that you don't have any choice).
TAKEAWAY: Do not do any business with these people. They are not honorable, are not always even reachable (and the "manager" never is). The Better Business Bureau gives them an "F" rating. Just save yourself the annoyance and money.
P.S.& I do not work for some competing travel firm, and am not writing this out of any personal motivation other than pure pissed-off-edness, the simple desire to warn people off of them, and for a little more justice in the world.
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