Usacomplaints.com » Miscellaneous » Complaint / Review: Chegg Education - Consumer Report. #1094679

Complaint / Review
Chegg Education
Consumer Report

Don't ever sign up for CHEGG.com.
Don't use their homework help (eventhough they advertise it as free trial).
Never order anything from them.

They charged me $99.99 annually for two years for the service I have NEVER USED.
I had very hard time to talk to the customer service, and they didn't refund the full amount. They said that they can only give me $20. It is only 10% of what they charged me for two years.
I have never used the service. BUT the customer representative told me it is 100% my fault that I didn't cancel the account two years ago,
AND GUESS WHAT
I couldn't even cancel the account online through their website.
(their system keep shows the system error whenever i tried to cancel the account.

They don't even list a phone number on their website for a customer service!
And IT is really hard to contact them and cancel the account.

Their website is an internet SCAM and FRAUD!!


Offender: Chegg Education

Country: USA

Category: Miscellaneous

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