Hi. I bought a ring from zamel nearly a month before n I really liked it. But what happen last week I found the stone on my ring is missing. I was so upset but luckily I found that stone. N I went to zamel store store on Wednesday 28/8.. Manager was there n I said it get broken n she was like oh this is bad that happen. I said yes. So she was like do you wanna repair this ring or you wanna get a new ring. I said no can please get my money back only bcz I'm not sure what will happen to my new ring. Last time I found the stone but what will happen if I couldn't find it next time. N then she said ok get something else so I was thinking to get something for my husband as a anniversary gift. So she shows me some watches, as that store doesn't have much stock bcz that shop is closing down. So I only liked a watch for that I was also not sure n tell her ok I'm working in the centre I will come back let me talk to my husband but she was like no no it's gift. Ok. Then I said give me 5 mins I need to talk to my friend with whom I'm working. She said no no. I'm listening you then you also. Ok she was forcing me so bought it. But somewhere I was thinking that may be husband will not liked it. So I send a pic of watch to my husband. But I was shocked he said I didn't like it at all. I was so nervous bcz I had paid $150 extra to get that watch. So the total was $475 I paid for seiko watch. So I talked to my friend n she said you just bought it so we will go to the store n discuss. We will go there I was so upset n really sad. So my frnd start talking to that lady very nicely but I was shocked when that lady pointed out my frnd n said YOU SUSHHHHH... She bought it let her to speak. I said I let her to speak but she again said her YOU SUSHHHH... Anyways I feel so ambrassing everybody in the shop looking at us. She said what you want now. I said I want my money back. She said no. I can't I said ok. Bcz I was so upset n that lady also treating me like nothing. So I ended up with just give me the difference at least n the rest give me a gift card. She did that. But I really want my money back. I dnt need my gift card. As she was bullying me forcing me so I ended up with that. But that was a broken thing that not my fault. So it's not like I change my mind it get broken. I need my money back. I'm trying to contact head office in Victoria but I could not find the customer service number. I don't know what to do. I need my money back...
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