Usacomplaints.com » Miscellaneous » Complaint / Review: KBK Infotec - Consumer Report. #1092114

Complaint / Review
KBK Infotec
Consumer Report

In February I received a call from a person claiming to be from Microsoft and that they observed that there was a problem in my computer. Trusting them to be from Microsoft I gave them permission to work on my computer. They had control of it, checked it out, said they had found several problems, my security wasn't working properly and I would need an another security system installed. The cost for all this was over $700.00 I complained that I was 78 years old, on a limited fixed income, in poor health, and didn't use my computer very much. They said because of my age they would install the necessary security and fix my computer for 3 years for $360.00 I agreed to pay that and over the last 6 month period they worked on the computer a few times but never did resolve all the issues I complained about. On 8/24 I received a call that several of their customer's computers had problems and they wanted to check mine and I gave them permission. After a long time they had a logo on my Desktop of a site "Windows Virus Scan Bot" and asked me to click on it, I did, and several items appeared indicating I needed another 'Warrenty Protection Product" installed because my computer had been hacked and I needed "Anti Hacking" and the cost was $700.00 to $800.00 for 2 years, but because I was already a client and due to my age I would only need to pay $350.00. I told him I would need to call him back. I had my computer checked by my son-in law and he tried to run my "Trend Micro Program Scan" and found that KBK had disabled it; he reinstalled it but first had to remove a program KBK had installed. Trend Micro found 1 "Spyware" and 2 other problems that it fixed. At this point I feel that KBK did very little if anything to help my computer and would bleed me to death if I continue with them. I'm sure it's too late for any chance to have my money refunded but hopefully this may stop another old person like myself from being cheated.
Kenneth Patterson


Offender: KBK Infotec

Country: USA

Category: Miscellaneous

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