Recently made a hotel booking through Otel.com to stay 4 nights at Renaissance Kuala lumpur from 21st - 25th Sept. Confirmation of booking was received and the full amount was taken from our credit card. As we were looking forward for the stay at this hotel we noticed that there has been a refund of whole amount approx 3 weeks after the initial deduction of amount by Otel.com. When checked our booking details, found out that our booking has been cancelled. Immediately we called the customer service and we were told that they cancelled our reservation as some of the details were missing. There was no email or any sort correspondence was made in relation to this. No one informed us about the cancellation. If we had not noted from our credit card statement we would not have found out this - what an appalling service from Otel.com. We will never again book any hotel through these people. Beware of this website and the service.
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