When I joined the site, I took extra precautions to ensure my card would only be charged once for the initial 3 month membership. I immediately unchecked the auto renew tab on my settings (Which I took a screen shot of), then I marked on my calendar the date my subscription would end and made a point of canceling my membership 2 weeks before that date. I received a confirmation email from Christian Mingle showing that I canceled (July 28), yet even with all that, they charged my card (Aug 19) for $56.97. I went to the site to find a customer service number (which of course they don't list) only an email address. So I emailed them knowing that wouldn't resolve my problem. I then contacted my bank and filed a dispute. What I discovered is that once a company charges your card online, they have an 800 number connected with that charge. So my bank gave me the number and I called Christian Mingle directly. They gave me some story about having a new billing system and apologized for the charge. I told the rep to hold a moment while I place a 3 way call to my bank. Once my bank was on the phone with me and Christian Mingle, we were able to resolve the matter and the charge was reversed. However, in order to finish the call I had to leave the conversation while the bank spoke with CM to get their merch ID #, ETC. Basically, I muted myself from the call, since my hanging up would have disconnected all 3 of us. So to anyone out there dealing with this same issue, you don't have to wait to get your money back. Do it the same day just as I did. I hope this helps.
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