The letter to CHW below pretty much sums up my complaint with the Choice Home Warranty Company.
To Whom it may concern,
I have been denied a legitimate claim from CHW on my air conditioning system. Apparently the compressor locked up about a month ago and a service tech came out and diagnosed such at that time. My claim was denied because "Russ" with your company said it hadn't been serviced properly because I didn't have reciepts showing that. I told him I maintain all of my systems myself. He said he would call the tech personally and ask him for himself, which he did. According to an associate there when I was trying to reach Russ a couple of days later, because he didn't call me back as prompised, the tech told Russ that the unit looked good and had been properly maintained and this part does where out with age. She (the rep) was reading this directly from the file to me. I tried everyday from July 15 thru July 19th to reach him and every day I got some lame response such as "Russ will call you back shortly, Russ is leaving for the day, Russ will call you back tommorrow, etc. Today when I called the rep said " he is busy and will call you back shortly. I said "no" let me speak to his supervisor.in speaking to this other man, I don't remember his name because by this time I was extremely furious, he said my claim was still being denied. I stated that I had done everything asked of me, and that the tech that diagnosed the A/C unit had verified with Russ that the unit was in fact properly serviced. I am the lead building inspector for the Southeast Kansas Regional Planning Commission in Chanute Kansas covering 12 countys and 244 towns in se kansas, and have been so for 9 years. I inspect HVAC units, plumping, electrical, structural, and other residential systems everyday, for federal and state government agencys, for a living. I keep everything I own in tip top condition.
Because of this denial, I have cancelled my contract with CHW, and will be filing a claim in my local court against CHW for the amount which I will be paying out of my pocket to get this unit repaired, ($1,710.25) and possibly some punitive damages for being without air conditioning for a month in 90 degree temperatures, plus court costs. I have already contacted the HVAC company and the tech that is employed by them. They are more than willing to go to court with me and testify on my behalf.
After reading the horrible reviews on different internet sites, including the BBB site, and the A/C techs verification of the condition of my A/C unit, a judge won't have a problem awarding me the amount requested plus court costs. Especially since CHW won't bother sending legal council to court because that would cost them more than my claim. The contract I received in the mail does not state that any required maintenance must be done by "a licensed company", neither does the on hold recording with CHW, that I have listened to for hours because of being on hold for several minutes during every single call while Russ was avoiding me.
I wish I would have read the reviews on the internet before purchasing a home warranty from CHW, and certainly hope that anybody else considering buying such a warranty will do the same and avoid being stolen from, lied to, and given the run around like myself and others have. I hope someone, has time to start a class action lawsuit against CHW to prevent this type of theft from innocent homeowners like myself and the other hundreds or possibly thousands of people that have been ripped off by CHW.
Kevin LaForte
Independence, Ks
Contract # (Personal Information Removed)
Claim # (Personal Information Removed)
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