We've all heard that "you get what you paid for", in this case I most certainly did. I called CHW to have my built-in microwave oven combination repaired. I paid the technician the $45 fee, he told me he'd call back in a few days to tell me when he'd be able to get the necessary part to repair my appliance. After 4 days, I called to find out if the parts were located since he never followed up with me. I was told he was still looking. A week later, I called the tech again (he claimed he had the flu) only to find that the part was no longer available. I contacted the warranty company only to be told by their supervisor, whose name is Russ that he would be willing to give me $250 towards the
cost of repairing my $2500 Built in Microwave/Oven Combination. Keep in mind that repairing the appliance was not an option. After listening to my discontent with his suggestion, he offered $270, again, to have an appliance repaired which was not repairable. I have recorded messages where their sales people state that if a covered item could not be repaired it would be replaced.
After informing Russ of this information his exact words to me were "You cannot trust sales people". I plan to contact my local consumer advocate to further my cause in insuring that companies such as Choice Home Warranty is put out of business.
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