I sent a request for three sealed copies from WES on June 26th. I was charged $152.55
A week later, I only received two copies.
I went to the website and sent an email through the site explaining the situation. I did not email them directly because they have no email listed. Http://www.wes.org/contact.Asp
A day later I received an automated receipt.
Now 5 days later, I still have had no response saying they will contact me in one day. Today, June 5th, I called them to enquire on the situation.
The rep asked me to send the original email. I informed her that I could not since it was done through the website. She didn’t believe me.
She gave me an email address to write the complaint again. Just now I received the following:
Dear XXXX
I checked our system for your file and it shows 3 copies of the report was sent out to you via regular mail.
Best regards,
WES Customer Service
They are refusing to send another copy and basically calling me a liar.
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