Complaint / review text:
My wife's wheelchair is made by Ki Mobility, and it was sold to us by Active American Mobility out of Houston, TX. One of the arm pads broke, and I tried to get a replacement. I called Active American Mobility and was forced to leave a voice message.in the meantime, I looked online to Ki Mobility and found their parts list for my wife's wheelchair. The call from Active American Mobility was not returned, so I called Ki Mobility. When I told them what had happened and what was needed, they told me that they were not retail, and that they would not sell to the end-user, and that I would have to order the part from one of their vendors. I asked for some of the vendors in the Houston area and was given three numbers. The first number was out of business, the second number was in business but they didn't deal with Ki Mobility at all, and the last, I had to leave a voice message. I called Ki mobility back, and they argued with me that all of the numbers that they gave me were their vendors. They gave me another number of another vendor, and when I called it, you had to know the extension of the person you wanted to talk with or you couldn't leave a message. I looked on Facebook and found Ki Mobility there. I posted a complaint on their Facebook page. I got a message from them that they were sorry for the inconvenience, and that they had learned after my posting that their vendor list was outdated. They asked if there was anything that they could do to make amends and then said good luck and good-bye. This company is not driven by customer service, and apparently is not driven by vendors. My wife is due for a new wheelchair, and I don't think it will be a Ki Mobility product. I would heartily recommend dealing with a company that wants their product out there and has the mechanisms in place to deal with the end user. Ki Mobility is not that company.